Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- Ecommerce Operations Specialist managing the accuracy and functionality of Clean Simple Eats' DTC ecommerce site. Collaborating with Creative, Marketing, and Operations for brand-aligned updates.
Responsibilities
- Own the accuracy and execution of daily site updates to ensure products, collections, and campaigns are set up correctly and visually aligned with brand objectives.
- Manage new product setup, collection page creation, and B2B catalog updates within Shopify.
- Set up sales and promotions, including tracking and updating excess sale inventory.
- Execute merchandising refreshes, product placements, and content updates to support campaigns and launches.
- Partner with Marketing and Creative to ensure all assets and copy are ready, approved, and accurately implemented.
- Conduct daily QA and staging checks to confirm functionality, content accuracy, and tagging before go-live.
- Execute updates and automations within Shopify and related ecommerce tools.
- Track, manage, and follow through on site changes, issues, and requests using tools like Monday.com to maintain visibility and organization.
- Communicate with development partners on bugs, fixes, and technical issues to ensure timely resolution.
- Monitor key Shopify apps such as KeepCart and Flow, flagging and escalating issues as needed.
- Maintain documentation of processes and updates to support consistent site operations.
- Support ongoing performance tracking and testing initiatives across the ecommerce site.
- Help identify potential issues or areas for improvement by reviewing behavioral and performance data.
- Partner with the Director to ensure tagging, tracking, and QA are in place for site updates and new features.
- Collaborate with Creative, Marketing, App, and Operations teams to align on campaigns, launches, and content updates.
- Coordinate timelines for readiness, QA, and approvals to ensure timely and accurate execution.
- Liaise with Operations and fulfillment teams as needed for product availability, pricing, and inventory updates.
Requirements
- 1-2 years of experience in ecommerce operations, merchandising, or site management (Shopify experience preferred).
- Strong understanding of ecommerce fundamentals, site functionality, and UX best practices.
- Highly organized with exceptional attention to detail and accuracy.
- Clear communication skills and ability to collaborate across teams.
- Experience with or willingness to learn ecommerce tools and workflows supporting Shopify.
- Curiosity about user behavior and how it impacts site performance and conversion.
- Proactive problem-solver who thrives in a fast-paced, collaborative environment.
Benefits
- Paid time off (flexible)
- Paid holidays
- Insurance: Health, dental & vision
- 401(k) + Company match
- Eligible for company bonus plan
- Free product allowance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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