Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Engagement Representative supporting PSE&G’s Residential Home Weatherization Program. Involves project coordination, customer intake, and supporting seamless enrollment processes.
Responsibilities
- Support both inbound and outbound customer communications, responding to inquiries and providing program information.
- Review customer enrollment applications for completeness and accuracy.
- Validate project information and coordinate next steps to support timely progression through the energy audit process.
- Work closely with call center, operations, and program teams to address scheduling issues and customer concerns.
- Maintain accurate records and documentation within program systems.
- Identify and help resolve issues that may impact customer participation or project timelines.
- Support overall program operations by contributing to process improvements and consistent service delivery.
- Provide surge support to other program functions as needed, including but not limited to outreach activities, event support, and customer engagement initiatives. Support may be required for events which fall outside of traditional work hours (during evenings and weekends).
Requirements
- Bachelor’s degree from an accredited university or equivalent relevant work experience.
- Must be a New Jersey resident and reside within the state of New Jersey.
- Minimum of 1 year of experience supporting customer-facing programs or services.
- Experience with project review and coordination, including tracking activities, reviewing documentation, and supporting cross-functional teams.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously.
- Demonstrated ability to thrive in a fast-paced, dynamic work environment.
- Strong written and verbal communication skills, with the ability to clearly explain program requirements to customers and stakeholders.
- Demonstrated sound business ethics, including the ability to protect proprietary and confidential information.
- Willingness and ability to travel within the assigned geographic area, with occasional evening or weekend availability to support events.
Benefits
- Medical, dental and vision health insurance
- 401k
- Paid time off and paid holidays
- Wellness Reimbursement
- Professional Development Reimbursement
- Regular team meetings and in-person gatherings
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