Seasonal Operations Specialist responsible for loading and unloading agricultural products at CHS. Ensuring equipment maintenance and promoting safety in operations in Sisseton, South Dakota.
CI
Hybrid Senior Vice President, Workforce Management Operations Group Manager
Posted 5 days ago
About the role
- Lead the Workforce Management Ops Support team at Citi, ensuring effective forecasting and capacity planning. Drive innovation in analytics and operational strategies for improved service outcomes.
Responsibilities
- lead a team of Workforce Management Ops Support Lead Analysts
- deliver accurate forecasting of headcount needed to achieve key performance metrics
- provide strategic oversight, visionary guidance, and robust leadership for all capacity planning activities
- ensure precise planning, flawless execution, and unwavering alignment to organizational goals
- review and approve vital capacity plans
- drive the development and implementation of advanced analytics
- cutting-edge AI/ML models
- sophisticated Workforce Management (WFM) software applications
- engage with senior leadership and key stakeholders
Requirements
- 10+ years of experience in operations support, workforce management, or a related field
- Prior experience in banking industry or financial services sector is highly desirable
- Extensive knowledge with call management
- workflow/inventory management
- workforce management applications
- forecasting methodologies
- BS in Computer Science, Economics, Finance, Data Science, or Math with Master’s degree preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- planned time off (vacation)
- unplanned time off (sick leave)
- paid holidays
Job title
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Experience level
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Degree requirement
Location requirements
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