Business Analyst strengthening requirements analysis and digital initiatives at GFT. Collaborating with stakeholders on automation and process migration projects.
About the role
- Order Management Analyst at C.H. Robinson ensuring flawless execution of the order process. Responsibilities include tracking shipments and managing inventory in a customer-focused role.
Responsibilities
- Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
- Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
- Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
- Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
- Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
- Execute and leverage reporting to enhance the customer experience, improve processes and distribute operational information to the team
- Perform to tactical and operational KPI targets
Requirements
- Minimum 1 year of customer service or account coordination-related experience
- Proficient in Microsoft Excel; able to navigate multiple systems
- Available to work flexible schedule including some weekends and holidays
- High school diploma or equivalent
- Bachelor’s degree a plus!
- Supply chain knowledge
- Demonstrated commitment to excellent customer service
- Strong written and verbal communication skills
- Strong attention to detail
- Team-oriented; able to work collaboratively in fast-paced environment
- Ability to work independently
- Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
- Process-oriented; able to identify gaps and opportunities for improvement
- Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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