Associate Director of IT Solutions Delivery managing IAM practices and operational efficiency at iA Financial Group. Ensuring high - quality service and customer support for Identity and Access Management.
About the role
- Digital Account Director responsible for client portfolio and leading internal squads at Chili Digital. Specializing in performance marketing and customer success across global challenges.
Responsibilities
- Ser el dueño absoluto del desempeño y la salud de tu portafolio de clientes.
- Actuar como el único punto de responsabilidad para toda la comunicación con el cliente.
- Dirigir y gestionar a todo tu equipo (SEO, PPC, Contenido, CRO, BI).
- Ser el dueño de la eficiencia de costos de tu portafolio.
- Garantizar que las campañas y proyectos se entreguen a tiempo, dentro del alcance y con el nivel de calidad de Chili.
- Usar los datos para guiar las decisiones, la priorización y las conversaciones con los clientes.
Requirements
- Más de 4 años en un rol senior de Account Manager, Client Partner o Líder de Servicio al Cliente (experiencia en agencia obligatoria).
- Sólido conocimiento de SEO, Paid Media (Google, Meta), CRO y estrategia de embudos (funnels).
- Experiencia comprobada gestionando portafolios de clientes con responsabilidad sobre los ingresos.
- Experiencia demostrada liderando personas (1:1s, evaluaciones de desempeño, planes de desarrollo).
- Experiencia con herramientas de gestión de proyectos (preferiblemente ClickUp; se acepta Asana, Monday o Trello).
- Inglés Avanzado (obligatorio): Comunicación diaria con clientes internacionales.
Benefits
- Paquete de compensación competitivo.
- Alta autonomía y visibilidad ante el liderazgo.
- Influencia directa sobre la estructura del equipo, herramientas y estrategia del portafolio.
- Capacitación continua en liderazgo, performance marketing y servicios al cliente.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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