Preventative Maintenance Technician responsible for minor repairs and maintenance in 7 - Eleven stores. Ensuring equipment functions well and supporting overall store operations.
CB
Hybrid Senior Retail Operations & Events Manager, EU
Posted 5 months ago
About the role
- Senior Retail Operations & Events Manager leading the EU Operations and Events team at Charlotte Tilbury Beauty, optimising stores for sales and brand integrity.
Responsibilities
- Lead omnichannel retail projects that enhance operational efficiency, retail excellence, and customer experience, delivering against defined KPIs.
- Develop business cases and define KPIs for operational initiatives aligned with EU and global strategy.
- Build and execute the EU operational and events strategy, ensuring alignment with business goals.
- Manage the Operations & Events team, overseeing retailer-led proposals and making strategic decisions based on budget and impact.
- Own and evolve the EU retail communication strategy to ensure clarity, consistency and timely execution across field and store teams.
- Manage the Retail Operations & Events budget and vendor relationship, ensuring cost efficiency and alignment with business needs and forecasts.
- Lead and develop a high-performing Retail Operations & Events team, fostering growth through coaching, mentoring, and clear career pathways.
- Ensure the international promotions calendar is kept up to date while creating a history of promotions to support future activity and maintain a record of past activity to inform future planning.
- Work closely with department stores on all their in-house promotions and champion company interests by negotiating participation in host promotions and running Charlotte Tilbury-led activations.
- Lead compliance for mandatory EU training across Field and Retail teams, with a focus on Health & Safety and retailer-specific training, ensuring timely completion and alignment with legal and internal requirements.
- Lead the development and evolution of in-store standards for VM and Store Design across the EU, ensuring operational needs per market are reviewed and addressed to maximise sales, without compromising brand standards or customer experience.
- Ensure successful openings for all new stores and concessions by working closely with all relevant internal departments, as well as partners and department store contacts.
- Ensure international promotions calendar is kept up to date whist creating a history of promotions to support future activity. Work closely with department stores on all their in-house promotions and champion company’s interests by negotiating to participate in host’s promotions as well as run our own promotions.
- Support and manage the team to ensure store environments are consistently maintained to brand standards, including gondolas, plates, visual merchandising, and seasonal activations.
- Lead the events team to deliver on exceptional Team Tilbury engagement events alongside the in collaboration of Head of Education and Pro.
Requirements
- Strong, demonstrable background within retail operations ideally within the beauty or fashion industry.
- Strong background in executing in-store projects and managing retailer relationships.
- Confident in budget management, forecasting, and financial processes.
- Demonstrated ability to lead cross-functional projects and drive operational excellence across diverse retail environments.
- Experience in event planning and execution, proactive, adaptable, and comfortable navigating ambiguity in a fast-paced environment.
- Works well under pressure, ruthlessly prioritises and knows how to influence up and work in an agile environment with ease.
- Flexible and professional attitude, hungry to learn and welcomes challenge!
- Exceptional organisational and prioritising skills, with great attention to detail and is results-driven.
Benefits
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your fury friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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