Logistics Operation Manager optimizing logistics operations across multiple construction sites in the Southeast, Midwest, and Central regions. Collaborating with teams to ensure smooth logistics operations.
About the role
- Supply Chain Director leading strategic supply chain operations across North America for Champion Petfoods. Ensure service excellence while managing logistics, distribution, and customer service teams.
Responsibilities
- Lead end‑to‑end North America supply chain operations, including demand planning, logistics, warehousing, distribution, and S&OP/IBP execution.
- Develop and execute regional supply chain strategies that improve service levels, reduce cost, optimize inventory, and support growth.
- Oversee 3PL and transportation partners; drive KPIs related to on‑time delivery, freight cost, warehouse performance, and inventory accuracy.
- Ensure supply chain resilience through risk mitigation planning, capacity modeling, and scenario analysis.
- Lead Customer Service organization responsible for order management, issue resolution, returns, credits, and escalations.
- Build a customer‑centric culture focused on responsiveness, accuracy, and professionalism.
- Partner with Sales, Finance, IT, and Operations to streamline the order-to-cash process.
- Collaborate closely with manufacturing, quality, and finance to ensure fully integrated planning and execution.
- Drive standardization, scalability, and best practice adoption across the region, and ensure adherence to global Supply Chain Operating standards.
- Build, develop, and retain a high-performing supply chain and customer service team.
Requirements
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
- 10+ years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
- Strong experience in S&OP/IBP, demand planning, logistics, and 3PL management.
- Proven track record of improving service levels, reducing supply chain costs, and driving operational efficiencies.
- Demonstrated leadership experience building and managing customer service teams.
- Preferred Master’s degree (MBA or Supply Chain discipline).
- Experience with SAP, Oracle, Kinaxis, Blue Yonder, M3, or similar systems.
- Lean Six Sigma certification.
Benefits
- Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
- 401K with donation matching.
- Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
- Free Bag of Premium Pet Food each month.
- Free Parking and more!
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