In - specie Transfer Administrator overseeing asset transfers at HUB24. Ensuring compliance and delivering service excellence in financial services environment.
CS
Hybrid Relativity Administrator
Posted 3 weeks ago
About the role
- Relativity Administrator supporting a large Federal agency's legal organization with eDiscovery expertise. Collaborating on projects and ensuring excellent customer service for stakeholders.
Responsibilities
- Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders
- Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools
- Assist in the scheduling of customer deliverables through the internal workflow system
- Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties
- Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions
- Consistently deliver well-articulated, balanced, and informed communications
- Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer
- Participate in the development of new processes and technology enhancements to promote efficiency
- Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals
- Serve as a key stakeholder in the development of technical project documentation
- Establish collaborative engaging relationships with co-workers and team members
- Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service
- Assist management and customers in other client service tasks as needed
Requirements
- U.S. Citizen
- Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred)
- Bachelors (or equivalent)
- Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions
- Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders
- Ability to work in a fast-paced, agile work environment
- Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM)
- Must be able to work remotely
- Prior work with SQL tables, scripting, and Relativity templates and applications
- Proficiency in Microsoft applications
- Relativity Certified Administrator or other certifications (ideally)
- Federal Agency issued security clearance (ideally)
- Comprehensive understanding of data management, Office 365, and Cloud environments (ideally)
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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