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CS
Hybrid Relativity Administrator
Posted 3 weeks ago
About the role
- Relativity Administrator supporting eDiscovery within a Federal agency using cutting-edge technology. Seeking a collaborative candidate with a strong eDiscovery background and problem-solving skills.
Responsibilities
- Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
- Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
- Assist in the scheduling of customer deliverables through the internal workflow system.
- Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
- Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
- Consistently deliver well-articulated, balanced, and informed communications.
- Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
- Participate in the development of new processes and technology enhancements to promote efficiency.
- Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
- Serve as a key stakeholder in the development of technical project documentation.
- Establish collaborative engaging relationships with co-workers and team members.
- Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
- Assist management and customers in other client service tasks as needed.
Requirements
- U.S. Citizen
- Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred).
- Bachelors (or equivalent)
- Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
- Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
- Ability to work in a fast-paced, agile work environment.
- Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
- Must be able to work remotely.
- Prior work with SQL tables, scripting, and Relativity templates and applications.
- Proficiency in Microsoft applications.
- Ideally, you will also have:
- Relativity Certified Administrator or other certifications.
- Federal Agency issued security clearance
- Comprehensive understanding of data management, Office 365, and Cloud environments.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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