Senior Technical Engineer focusing on security, resilience, and support in Microsoft 365 and Azure environments. Involves mentoring and optimizing systems within a collaborative team.
Responsibilities
Deliver expert 3rd line support for internal systems and services.
Administer and optimise the Microsoft 365 stack (Exchange Online, SharePoint, Teams, Intune, OneDrive).
Act as a key escalation point for critical incidents, ensuring swift resolution and root cause analysis.
Monitor system performance and proactively resolve issues before they impact users.
Collaborate with IT, Security, and Development teams to ensure system reliability, security, and compliance, by maintaining and referencing clear technical documentation and SOPs.
Respond to alerts and incidents from our outsourced SOC provider and Darktrace dashboard.
Mentor and train 1st and 2nd line support staff to elevate service quality.
Requirements
Proven experience in 3rd line support with a strong focus on Microsoft 365 and Azure.
Deep knowledge of Azure AD, MFA, SSO, Conditional Access, and Identity Management.
Hands-on experience with Microsoft Defender, Sentinel, Purview, Log Analytics, and Azure Backup/VMs.
Solid understanding of networking in cloud environments (DNS, DHCP, VPNs, firewalls).
Experience with secure data exchange (e.g., SFTP).
Familiarity with ISO27001, GDPR, and vulnerability assessments.
Excellent communication and documentation skills.
Experience with Cisco Meraki and Sophos firewalls (desirable).
Working knowledge of SQL Server (queries, backup/restore) (desirable).
Familiarity with PowerShell, Power Automate, and Graph API (desirable).
Exposure to Twilio and Twilio Flex is a plus (desirable).
Benefits
Competitive Salary
Holiday Allowance Plus 1 service day applied for each completed year of service after 12 months, up to 3-5 days maximum
Free Eye Tests Plus money towards single vision glasses with Specsavers
Refer a Friend Scheme £250 for referring a friend or family member to work for CET - £250 for referrer and also £250 for employee after successfully completing 6 months employment
Enhanced Family Friendly Leave Packages Maternity - 12 weeks full pay if employees has 1 years’ service at the date the baby is born Paternity - 2 weeks full pay if baby is born after 1 years’ service
Reward Gateway Offers exclusive discounts and cashback and Employee Assistance Programme
BUPA Wellbeing Cash Plan and EAP Provides cash back on a range of medical expenses as well as their EAP and On-line Health Check – completely free to employees at level 1 as the company pays the fees and associated tax on their behalf – includes up to 4 child dependants free of charge. The EAP also offers six sessions of counselling
Free Group Life Assurance cover
Workplace Pension Scheme Scottish widows
Loyalty and Dedication Awards After 5 years’ service
Mental Health First Aid support We have trained Mental Health First Aid Ambassadors and Mental Health Champions, giving you the support you need when you need it
Flexible Working
Discretionary Monthly/Annual bonus schemes
Funded Qualifications
Employee of the Month/Year Awards
Birthday Celebration
Wheel of the Month
Free Subscription Service to Ding Direct and speedy access to HomeServe's directly employed expert heating and plumbing engineers all year round
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