Digital Analytics Consultant supporting a range of client projects, helping organizations leverage their marketing data. Delivering analytics projects from implementation to insight generation in a hybrid setup.
About the role
- Technical Consultant in a tech company providing identification platforms and digital signatures. Ensuring service stability and handling client technical issues.
Responsibilities
- Respond to and resolve customer tickets related to integrations and the use of REST/JSON APIs;
- Analyze logs, reproduce error scenarios and propose technical solutions;
- Perform API testing, validating responses, performance and integrations;
- Handle ticket creation, follow-up and escalation to internal teams and vendors;
- Support critical incidents, participate in crisis management and communicate with customers;
- Document technical procedures, best practices and lessons learned;
- Collaborate with development, infrastructure and DevOps teams to resolve complex issues;
- Ensure compliance with SLAs and service quality metrics.
Requirements
- Bachelor's degree in Systems Analysis, Computer Science, Data Processing, Computer Engineering or related fields;
- Previous experience in Level 2 technical support or similar;
- Knowledge of REST/JSON APIs (interpretation, testing with tools such as Postman, Insomnia or similar);
- Intermediate to advanced English (for reading and communication with international customers and vendors);
- Ability to handle conflict and crisis management.
- **Desired Technical Knowledge:**
- Basic knowledge of Linux/Unix (basic commands, log analysis);
- Knowledge of SQL databases (simple queries, data analysis);
- Experience with monitoring tools (Zabbix, Grafana, Kibana or similar). Familiarity with Docker, Kubernetes or CI/CD pipelines;
- Experience troubleshooting web applications and cloud services;
- Nice-to-have: Previous experience with biometric products (facial, voice, fingerprints), digital and electronic signatures (ICP-Brasil, digital certificates, signing portals).
Benefits
- Meal allowance on Flash card 🍽️
- Grocery allowance on Flash card 🛒
- SulAmérica Health Insurance 🏥
- MetLife Dental Insurance 😁
- TotalPass 💪
- Birthday day off 🎉
- Childcare assistance 👶
- Corporate university - UniSign 📚
- Life Insurance 🔒
- Educational partnership 🎓
- SESC partnership 🏖️
- Better Maternity Program 🤱
- Extended maternity and paternity leave 👪
- Pharmacy card 💊
- Profit-sharing (PLR) 💼
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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