Senior Specialist handling bilingual speech validation for Synchrony. Validating calls and supporting the execution of complaint monitoring controls.
About the role
- Bilingual Tenant Advocate providing financial assistance for rental payments and facilitating community resource access. Hybrid role requiring in-person work for client support, based in Denver.
Responsibilities
- Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application
- Conduct intake at CEDP's Denver Office which requires in-person work two/three days per week
- Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process
- Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting
- Assist and work with applicants identified through outreach
- Provide other targeted case management services related to housing stability
- Communicate with all parties in a timely, respectful and professional manner
- Track deadlines and manage calendars for your caseload
- Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
- Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
- Understand key success measures for your role
- Maintain and update databases and tracking systems accurately and as designated
- Respond to all case-related queries
- Participate in CEDP's ongoing efforts to improve upon existing processes
Requirements
- Bilingual in English and Spanish required
- Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
- Deep commitment to equity, racial, social, and economic justice
- Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
- Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
- Ability to work under pressure and meet deadlines
- Ability to work independently and as part of a team
- Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
- Brilliant written and verbal communication skills
- Proficient in Microsoft Office, and the Google Suite
- Proficiency with Salesforce, HubSpot or similar CRM desired
- Comfort with ambiguity in a fast-paced, all hands-on-deck environment
- Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity
Benefits
- Competitive pay
- Flexible time off
- Benefits package (including medical, dental, vision)
- 401(k)
- Technology stipend of $720 per year
- $2,000 salary differential for bilingual employees
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