Launch Structures Engineer at Aerospace Corporation assessing launch vehicle hardware and contributing to mission success. Collaborating with teams for structural integrity of next - gen space solutions.
About the role
- Workspace & Infrastructure Support Engineer delivering exceptional IT support for CDW coworkers. Focused on resolving technical issues and ensuring smooth IT operations in collaboration with teams.
Responsibilities
- Providing a local onsite presence supporting all our co-workers
- Resolving high volumes of Incidents/requests and other queries raised
- Reviewing individual workloads and priorities for completing assigned tasks
- Day to day administration of the EUC support environment
- Basic administration and maintenance of the client’s end-user computing management service (SCCM) when necessary
- Ensure all “walk up” tickets are raised in ServiceNow
- Comply to ITSM best practice
- Adhering to the Asset Management procedures
- Escalating tickets to other resolver teams when necessary
- Documenting fixes (KB Articles) and maintaining internal Knowledgebase
- Supporting project work when assigned tasks from the IT Support Manager
Requirements
- Technical experience and skills in Microsoft Office 365 support
- Remote support experience (remote support tools)
- Support experience of Windows 10/11
- Desktop Encryption (BitLocker)
- JAMF & MacOS experience
- Experience of Microsoft SCCM (desirable)
- Windows PowerShell knowledge and VBScript (desirable)
- Software/Application Packaging experience (desirable)
- Azure AD, Intune – Managing mobile devices (desirable)
- Strong communication skills with an ability to interact effectively with users at all levels.
- Previous experience in a similar role is advantageous but not essential.
- Willingness to work on-site and cover other sites as/when necessary.
Benefits
- Health insurance
- Equal opportunity employer
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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