Corporate Communications Manager shaping storytelling and communications for M&S transformation. Supporting internal and external communications for Retail, People, and D&T functions within a collaborative environment.
About the role
- Trainer developing and delivering training modules for Caterpillar's dealer and customer service teams. Analyzing data and improving training methods for better service outcomes.
Responsibilities
- Developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
- Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
- Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
- Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
- Analyzing and interpreting data, providing detailed observations and insights and recommending actions to take based on insights.
- Gathering and evaluating information relevant to a given topic, present conclusions and alternatives in the context of business goals
Requirements
- Typically, a bachelor’s degree or higher in Education.
- An understanding of Instructional Design and the ADDIE model.
- Experience and proficiency in data analysis.
- Field experience in Marketing/Communications.
- Teaching experience (typically 3+ years).
- Fluency in Spanish or French is a plus.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
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