About the role

  • Director Product Integrity overseeing quality, compliance, and safety initiatives across retail products. Collaborating with cross-functional teams to drive customer trust and brand protection.

Responsibilities

  • Establish and oversee the product integrity framework, including quality standards, testing protocols, and inspection processes.
  • Ensure compliance with all global product safety regulations, labeling laws, and industry standards.
  • Lead corrective action programs to address quality or compliance issues swiftly and effectively.
  • Lead, mentor, and develop a cross-functional team of quality, compliance, and technical experts.
  • Provide executive-level insights on product integrity risks, opportunities, and performance metrics.
  • Partner with Legal and Compliance teams to proactively monitor regulatory changes and industry developments.
  • Partner with overseas quality teams and vendors to align on expectations, inspection results and continuous improvement initiatives.
  • Mitigate risks related to recalls, safety incidents, and reputational damage through preventive action and crisis management.
  • Partner with Product Development, Merchandising, and Design to embed integrity standards early in the product lifecycle.
  • Work with Sourcing and Supply Chain to ensure supplier capability, performance, and accountability.
  • Collaborate with Sustainability/ESG teams to integrate responsible material use, traceability, and ethical sourcing into the integrity framework.
  • Leverage data analytics to identify trends in defects, returns, and customer feedback, driving continuous improvement.
  • Provide regular reporting to executive leadership on product performance, compliance, and risk exposure.
  • Champion a culture of operational excellence and integrity across the enterprise.

Requirements

  • Bachelor’s degree in Business, Engineering, Quality Management, or related field
  • 10+ years of experience in product integrity, quality assurance, compliance, or technical product leadership, preferably in retail, apparel or consumer goods.
  • Proven track record of leading large teams and managing global supplier relationships.
  • Strong knowledge of global regulatory standards (CPSC, CPSIA, REACH, Prop 65, etc.).
  • Excellent strategic thinking, problem-solving, and executive communication skills.
  • Ability to influence cross-functional partners and drive change in a complex, fast-paced environment.

Benefits

  • medical/dental/vision
  • term life insurance
  • paid vacation/holidays
  • 401(k) Savings Plan with company match
  • associate discount on JCPenney merchandise

Job title

Director, Product Integrity

Job type

Experience level

Lead

Salary

$117,000 - $195,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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