Analyst supporting critical technology systems development and maintenance at TEHORA. Involves collaboration, documentation, and testing within hybrid work environment.
About the role
- Analyst of Training at Cashea, responsible for onboarding and training new Attendant Allies. Promoting financial inclusion and improving user credit access in Venezuela.
Responsibilities
- Ejecutar el proceso de onboarding para el área de Atención al Aliado.
- Elaborar y actualizar material de apoyo y guías de procesos.
- Diseñar y aplicar evaluaciones de conocimiento y encuestas de satisfacción.
- Acompañar a los nuevos ingresos en sus primeras semanas de gestión.
- Analizar resultados iniciales y brindar retroalimentación personalizada.
- Publicar y mantener actualizado el material instruccional en canales internos.
- Proponer y facilitar talleres de formación enfocados en el desarrollo de competencias.
- Coordinar con supervisores y coordinadores la certificación de nuevos ingresos.
Requirements
- Título universitario en Educación, Relaciones Industriales, Administración, Comunicación Social o afines (no limitativo).
- Experiencia mínima de 1 año en entrenamiento y formación de personal.
- Manejo de Google Workspace y Slack.
- Conocimiento en diseño instruccional y elaboración de material de apoyo.
- Excelente redacción, gramática y habilidades de comunicación efectiva.
- Experiencia previa en entornos de call center, fintech o servicio al cliente.
- Conocimiento en metodologías de capacitación ágiles.
- Habilidades en storytelling y facilitación de talleres interactivos.
- Experiencia en diseño de contenido multimedia (videos, infografías, presentaciones).
Benefits
- Cultura de trabajo basada en confianza y propósito.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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