Lead project management and customer engagement as a Program & Project Manager at Hewlett Packard Enterprise. Responsible for managing complex projects encompassing multiple regions with a focus on client delivery.
About the role
- Analista de Projetos e Melhoria Contínua no iFood. Focado em interação com stakeholders e melhoria da experiência do cliente.
Responsibilities
- Interact with multiple stakeholder areas, such as the PMO, aligning and designing the roadmap with Product.
- Gather insights about customer needs and pain points based on journey frictions and research.
- Analyze data and identify opportunities with the Product team to innovate and improve the customer experience.
- Improve service metrics such as CSAT, among others.
- Ensure delivery efficiency by collaborating with the Product team to meet the established roadmap.
- Analyze customer pain points, create and implement opportunities to drive improvements and increase customer satisfaction.
Requirements
- Knowledge of project methodologies, such as Agile methodology.
- Strong data skills and the ability to work autonomously on tasks.
- Communication and presentation skills to interact with multiple teams.
- Entrepreneurial mindset, results-oriented and sense of ownership.
- Ability to prioritize tasks.
Benefits
- Interact with multiple stakeholder areas, such as the PMO, aligning and designing the roadmap with Product.
- Gather insights about customer needs and pain points based on journey frictions and research.
- Analyze data and identify opportunities with the Product team to innovate and improve the customer experience.
- Improve service metrics such as CSAT, among others.
- Ensure delivery efficiency by collaborating with the Product team to meet the established roadmap.
- Analyze customer pain points, create and implement opportunities to drive improvements and increase customer satisfaction.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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