Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
About the role
- Customer Service Representative optimizing order and delivery processes for Cargill in Hungary. Supporting customer service operations in a hybrid work model.
Responsibilities
- Support customer service operations for a single-site team of moderate scale
- Optimize and monitor shipping and returns processes
- Process customer orders (including more complex requests)
- Resolve order- or delivery-related issues
- Maintain accurate systems and working relationships to support customer demand forecasting and manage shipment- and inventory-related data
- Communicate with customers regarding order status, invoices, contract balances, and other information required to complete sales transactions
- Execute customer service processes and standards, including monitoring and maintaining order timelines
- Support continuous improvement initiatives and service commitments
- Resolve routine customer issues independently and escalate more complex matters to appropriate team members or stakeholders
- Perform other related duties as required
Requirements
- Completed secondary education (high school diploma or equivalent)
- Proficiency in MS Office, particularly Excel at a basic level
- Strong written and verbal communication skills
- Experience interacting with customers and resolving service-related issues
- Strong attention to detail, adaptability, and a customer- and business-oriented mindset
Benefits
- Competitive salary
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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