Lead Business Analyst in the IAM Intake & Enablement team within Global Security. Driving IAM initiatives and enhancing access management at RBC.
About the role
- Cyber Security Manager leading end-to-end cybersecurity services and operations across the region. Ensuring quality delivery and managing a multidisciplinary cybersecurity team.
Responsibilities
- Lead end‑to‑end cybersecurity service delivery and governance for regional customer accounts
- Ensure SLA adherence, contractual compliance, and delivery excellence across SOC, MDR/XDR, Vulnerability Management, IAM, Cloud Security, Incident Response, and other security service lines
- Oversee managed services operations, security platforms, tooling optimization, automation, and AI‑driven improvements
- Own delivery governance reviews, executive customer engagement, and critical incident leadership
- Build and scale delivery frameworks supporting 24×7 global security operations
- Lead financial oversight for delivery, including revenue forecasting, cost management, and margin optimization
- Manage and grow a multidisciplinary cybersecurity delivery team (60+ FTE)
- Partner with Sales, Pre‑Sales, and Global Practice teams to support solutioning, transitions, and standardization initiatives
- Drive continuous performance improvement through analytics, dashboards, and structured delivery metrics
Requirements
- Master’s or bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
- Minimum 10 years of experience in cybersecurity services leadership
- Proven track record managing large-scale Managed Security Services and global delivery models
- Deep expertise in industry security frameworks (ISO 27001, NIST, CIS, GDPR) and modern security technologies (SIEM, SOC, EDR/XDR, IAM, Cloud Security, etc.)
- Demonstrated ability to govern complex delivery portfolios and lead executive‑level customer engagements
- Strong financial acumen with experience optimizing cost, margin, and resource utilization
- Experience in transitions, platform deployment, and large-scale security operations transformation
- Excellent communication, stakeholder management, and decision‑making skills
- Familiarity with AI‑driven security operations and automation‑first delivery models
- Certifications such as CISSP, CISM, CISA, CCSP, or similar
- Proven experience coaching senior delivery managers and growing high‑performing teams
- Exposure to multi‑region delivery standardization and global practice alignment
- Strong strategic mindset with ability to drive innovation and transformation
- Excellent command of both spoken and written English, German would be a plus.
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
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Degree requirement
Tech skills
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