Hybrid Head of AI – Innovation

at Medialab Group

• Job title: Head of AI – Innovation
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Head of AI & Innovation managing AI Product Ownership and innovation at Medialab, the leading UK media agency. Responsibilities include backlog management and strategic partner relationships.

Responsibilities

• You will be accountable for the creation and management of a value-annotated innovation backlog, ensuring every item has a clear path to ROI.
• You will be responsible for defining user stories and functional requirements that translate business needs into actionable engineering tasks.
• Consult with the Lead AI & Innovation Engineer to ensure the technical roadmap aligns with the commercial priorities of the business.
• Design and run training sessions, creating documentation, and leading user enablement initiatives.
• Support department leads in restructuring workflows to accommodate new AI capabilities.
• Manage strategic relationships with external partners (e.g., Google, AI consultancies) and staying ahead of industry shifts.
• Act as the "face of AI" within the agency (~80/20 delivery/advocacy split), curating and sharing relevant industry news and trends.
• Provides enough technical context to hold high-level design discussions with engineers while deferring to their expertise on architecture.
• Line Manage the team, providing career mentorship and ensuring individual work aligns with the broader business strategy as well as managing scheduling & capacity of work across the team.

Requirements

• At least 3–5 years leading a product backlog, writing functional user stories, and managing delivery cycles in an Agile environment.
• Direct experience shipping AI-powered tools or automated workflows (e.g., LLM integrations, RAG-based applications, or internal GPTs).
• Experience presenting to and influencing Board-level or Department-head stakeholders.
• A track record of measuring and proving the ROI of technical deployments (e.g., hours saved, revenue unlocked, or adoption % targets met).

Benefits

• Time to Unwind – 25 days holiday (+ Christmas holiday closure), a day off for your birthday, holiday buying scheme, flexi-hours and work abroad scheme.
• Hybrid Working – Balance between home and office. (3 days in office)
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.
• Supporting Families – Enhanced parental leave pay, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.