Vice President of Clinical Operations at knownwell leading national clinical teams in obesity medicine. Responsible for building team culture, achieving best - in - class clinical outcomes, and driving performance in healthcare settings.
About the role
- Head of Clinical Operations overseeing clinical governance and operations at CARED, a health-tech revolutionising allied health. Opportunity to shape the future of care in Australia and beyond.
Responsibilities
- Lead and optimise end-to-end clinical operations across all service lines (NDIS, aged care, allied health)
- Ensure adherence to evidence-based practices and ethical standards
- Identify and resolve operational bottlenecks; collaborate with Product to build scalable, automated workflows
- Champion a high-quality, consistent experience for clients and providers across all touchpoints
- Resolve escalated concerns and implement feedback loops to improve satisfaction and retention
- Ensure compliance with NDIS, aged care, and allied health regulations and standards
- Develop and implement governance frameworks to ensure safety, quality, and accountability
- Monitor clinical outcomes, risk management, and incident reporting
- Lead audits, reviews, and continuous improvement initiatives
- Build and manage a high-performing network of OTs, physios, psychologists, nurses, and support staff
- Lead workforce planning and provider recruitment aligned with growth forecasts
- Foster a culture of collaboration, innovation, and accountability.
Requirements
- AHPRA Registered clinical background (preferably Occupational Therapist)
- Strong clinical experience and leading a multi-disciplinary team
- Extensive experience in governance and delivering best practice to achieve desired outcomes
- Familiarity with NDIS and Aged Care Frameworks and Quality Standards
- Excel in lean, agile environments where you roll up your sleeves to turn visions into reality
- Have hands-on experience recruiting and scaling clinical or allied health teams that deliver outstanding results
- Bring sharp commercial and financial savvy to drive sustainable growth
- Seamlessly blend big-picture strategy with tactical execution
- Communicate with charisma, building strong relationships with stakeholders at every level
- Burn with passion for enhancing health outcomes and amplifying services that truly change lives.
Benefits
- Dynamic Culture: Thrive in a fast-paced, supportive, entrepreneurial vibe where ideas flow freely and innovation is rewarded.
- Real Influence: Directly shape how we deliver and expand services, making a tangible difference in people's lives across Australia and beyond.
Job title
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Degree requirement
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