Hybrid Client Care Specialist I – Group Sales

at Alberta Blue Cross

• Job title: Client Care Specialist I – Group Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Alberta, Canada

About the role

• Client Care Specialist I supporting group sales at Alberta Blue Cross. This role involves relationship management and providing exceptional customer service in a hybrid work environment.

Responsibilities

• Foster and maintain strong, professional relationships with advisors and plan administrators.
• Build trust and credibility by ensuring timely and accurate resolution of inquiries to minimize complaints and reduce plan cancellations.
• Deliver responsive and high-quality service to assigned accounts via phone, email, in-person meetings, and virtual platforms.
• Respond promptly and accurately to inquiries from plan administrators, advisors, and members.
• Manage requests for plan revisions, terminations, and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs).
• Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
• Ensure all activities comply with company policies, regulatory requirements, and service standards.
• Maintain accurate records and documentation for audits and internal reviews.

Requirements

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Clear Communication: Strong verbal and written communication skills, with active listening and flexibility when working with others.
• Customer Focus: Commitment to understanding and meeting both internal and external customer needs.
• Problem-Solving Ability: Use facts and available resources to find practical solutions to service issues.
• Relationship Building: Ability to maintain positive, professional relationships with clients, advisors, and team members.
• Adaptability: Comfort with change and ability to handle shifting priorities with ease.
• Goal Orientation: Motivation to achieve service targets, meet deadlines, and deliver high-quality work.
• Openness to Feedback: Desire to learn and grow within a collaborative team environment.
• Professionalism: Consistent respect and courtesy when interacting with peers, leaders, and clients.
• Interpersonal Skills: Strong focus on trust, collaboration, and delivering exceptional service experiences.

Benefits

• health coverage
• opportunities for career growth