Key Customer Contact Quality Engineer providing quality assurance support for medical devices at Solventum. Collaborating with innovative teams to address quality concerns and improve customer satisfaction.
MA
Onsite Customer Care Quality Assurance Officer
Posted 3 days ago
About the role
- Customer Care Quality Assurance Officer evaluating customer interactions and improving quality standards at Allianz. Collaborating with teams to enhance customer service through data-driven insights.
Responsibilities
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to management.
- Uses Quality Management tool to compile and track performance at individual level.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for all types of team or line of business.
- Provides feedback to Care Centre agent on what to maintain and improve based on the quality standards.
- Prepares and analyzes internal and external quality reports for management staff review.
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
- Perform other duties as assigned.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
Requirements
- Bachelors Degree ; Medical background is mandatory
- 2+ years experience in a middle management position in a Call Centre / Customer Care environment
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
Benefits
- Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
- We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo.
- We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manufacturing Quality Engineer leading quality assurance activities for medical devices at Beckman Coulter. Collaborating with teams to ensure compliance and improve manufacturing standards.
QA Analyst at Igloo ensuring the quality and reliability of software products. Responsible for manual testing and collaboration with cross - functional teams in a hybrid setup.
Senior QA Tester performing ETL/data pipeline testing and automation at Syneos Health. Collaborating with data engineers and developers to ensure data quality and validation across multiple systems.
R&D Quality Engineer at Mobileye ensuring quality in automotive systems and improving ASPICE processes. Collaborating with engineering teams to optimize product quality and mitigate risks.
R&D Quality Engineer at Mobileye enhancing ASPICE processes for automotive systems. Collaborating closely with engineering teams to improve product quality and implement best practices.
Experienced Testing / QA Manager managing test strategy for a large media data transformation programme. Ensure quality outcomes across multiple vendor solutions in a fast - paced environment.
Senior Automation Tester automating tests with Python for Ada Beat. Collaborating with a team in a dynamic work environment while analyzing and troubleshooting test cases.
Junior Quality Assurance Analyst at Uphold, involved in quality processes for financial technology products. Collaborating with cross - functional teams and ensuring product quality through testing.
Lead - QA Support role executing UAT and collaborating with stakeholders for testing at Ameriprise India. Involvement in test plans, defect tracking, and reporting.