Comercial Analyst ensuring efficient execution of customer loyalty strategies at Tenpo, a digital bank. Focused on campaign implementation and client value maximization.
MA
Hybrid Associate Service Desk Analyst
Posted 2 months ago
About the role
- Junior Desktop Analyst supporting customers with technical issues in the United States. Requires troubleshooting experience and proficiency with Point of Sale systems in a hybrid work setting.
Responsibilities
- Support customers with technical issues
- Troubleshoot and resolve problems for Point of Sale (POS) systems
- Use remote access software to assist customers
- Manage tickets using ticketing systems
Requirements
- 2 years’ work experience supporting customers remotely in a technical environment
- 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
- Basic network troubleshooting skills
- Experience working with Point of Sale (POS) systems
- Experience with ticketing systems
- Experience with remote access software
- Highschool Diploma or GED (General Educational Development)
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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