Manager, Process Manager at Capital One leading teams in Customer Protections planning processes. Collaborating in a hybrid environment while managing staffing and process improvements.
Responsibilities
Manage and lead a high performing team of associates in a virtual evolving environment
Day to day oversight of multiple department processes to support LOB area
Monitor, report, and plan process improvement or redesign initiatives
Initiating and executing process improvements
Prioritize new and changing intent to meet the needs of our process, teams, and customers
Understand the fundamentals of forecasting volumes
Partner with external departments on business changes
Create short term and long term staffing models
Requirements
High School Diploma, GED or equivalent certification
At least 2 years of bank fraud experience
At least 2 years of people management experience
At least 2 years of experience with Google Suite products
Bachelor’s Degree or Military Experience preferred
3+ years of bank fraud experience preferred
3+ years of people management experience preferred
2+ years of experience writing communications and presentations for leadership and non-leadership audiences
Benefits
Comprehensive, competitive, and inclusive health benefits
Performance-based incentive compensation, including cash bonuses and long-term incentives
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