Lead Software Engineer developing AI-powered marketing content solutions at Capital One. Building integrated content generation services and ensuring compliance for marketing content across channels.
Responsibilities
Build software solutions to iterate on AI content generation services - integration of LLM’s into content authoring workflows with prompt management, output validation and Human-In-The Loop review
Develop channel-specific content builders for email, mobile app placements, web site placements and push notifications, with responsive rendering and preview capabilities
Implement AI-assisted compliance review workflows – build classifiers and scoring pipeline that flag possible UDAAP, CAN-SPAM, claims and disclosures before content approval
Contribute to multi-agent orchestration systems that coordinate content compliance review, audience selection, and campaign dispatch
Build evaluation and observability tooling for LLM outputs – golden dataset benchmarks, A/B content quality metrics and drift detection
Develop template and component systems that allow marketers to assemble compliant content from pre-approved building blocks across channels
Write well-tested, production-ready code and participate in CI/CD pipeline development, including model evaluation pipeline
Lead the design of end-to-end content generation features; write architecture proposals and drive cross-team alignment
Define guardrail frameworks for LLM outputs – toxicity filters, brand voice enforcement, compliance boundary checks – and establish operational runbooks
Utilize programming languages like Python, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services
Requirements
Bachelor’s Degree
At least 4 years of professional software engineering experience (Internship experience does not apply)
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
Master’s Degree (Preferred)
5+ years of experience with Python
3+ years of experience in at least one of the following: Java, Go, TypeScript/JavaScript or Node.js
3+ years of experience with AWS, GCP, Azure, or another cloud service
1+ years of experience in at least one of the following: LLM integration, model API, prompt engineering or AI-augmented feature generation
1+ years of experience in at least one of the following: Marketing Technology, ESP’s, campaign management, content personalization or digital marketing platforms
1+ years of experience in at least one of the following: MJML or Apache Volocity
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Job title
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