Senior Account Manager at Xenon7, shaping client relationships and driving business growth in AI. Manage enterprise accounts, drive sales, and oversee technical hiring processes.
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Hybrid Senior Complaints Coordinator – FDO Escalations, Fraud Account Management Investigations Solutions
Posted 4 months ago
About the role
- Senior Complaints Coordinator at Capital One managing escalated customer complaints and delivering top-notch service remotely. Advocating for customer issue resolution while adhering to compliance requirements.
Responsibilities
- Provide the best customer service in handling complaints and escalated situations
- Advocate for customers and own issue resolution in compliance with requirements
- Investigate customer concerns and implement process improvements
- Report trending customer issues and guide other associates in solving customer concerns
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
- At least 4 years of Customer Service or Call Center experience (Preferred)
- At least 1 year of experience in the Financial Industry (Preferred)
- At least 1 year of escalated call experience (Preferred)
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K
- Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
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