Lead role investigating and maintaining complex property claims in East/Central Missouri. Field - based position requiring customer interaction and extensive claims expertise.
About the role
- Claims Processor assessing and logging drug requests for Canada Life in a fast-paced environment. Requires strong time management and organizational skills with a focus on customer service.
Responsibilities
- Reviewing drug exception requests and completing set‑ups in the Tandem system
- Corresponding by phone and email with Group Offices, Resource Centers, Benefit Payment Offices, and Group Customer Contact Services
- Running and maintaining reports using Excel
- Scanning, logging, and distributing referrals and prior authorizations
- Attending the office at least two days per week
Requirements
- Strong organizational, quality, and time management skills
- Excellent customer service skills
- Ability to deliver high‑quality results with speed and accuracy in a fast‑paced, challenging, and constantly changing environment.
- Excellent analytical, investigative, and problem‑solving skills
- Strong verbal and written communication skills
- Comfort navigating multiple computer systems simultaneously
- Experience using Excel, Word, and other Microsoft Office applications; excellent keyboarding skills (40 wpm)
- Bilingualism is an asset (fluent in French and English) but is required for Quebec only.
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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