Hybrid Junior Infrastructure and Technology Analyst

at Câmara de Comercialização de Energia Elétrica - CCEE (Chamber of Electric Energy Commercialization)

• Job title: Junior Infrastructure and Technology Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Python
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• IT Infrastructure Analyst managing support requests (remote or in-person) and ensuring service quality at CCEE. Collaborating with internal users and maintaining technology infrastructure.

Responsibilities

• Responsible for handling internal and external first- and second-level (on-site or remote) support requests for desktops, telephony and connectivity, contributing to meeting quality indicators and SLAs;
• Track assets and their usage (inventory/productivity) of software and hardware (desktops, printers and telephony) by entering data into the company’s current system;
• Manage access profiles and communication groups using software, processes and procedures on CCEE's internal platforms;
• Resolve incidents and problems of low to high complexity related to end-user computing components;
• Help produce and apply technical documentation for installation and configuration procedures for end-user hardware and software, and maintain cabling infrastructure;
• Define and approve end-user hardware and software by evaluating and testing alignment with business needs, security and licensing requirements;
• Provide specialized support services for events and Energy Auctions, assisting the business area in delivering services to CCEE and the market;
• Approve and apply security patches and compliance practices for end-user assets, conducting impact studies and assessing alignment with CCEE needs;
• Keep the end-user computing estate up to date and compliant with company security policies through automatic software distribution via the current system;
• Develop configuration techniques for assets to ensure maximum security in the use of end-user computing resources, preventing data loss or service failures;
• Interact with Agents during the VPN communication activation process, providing technical support to help establish the service and convey confidence and expertise to the client;
• Analyze and identify root causes of configuration, usage and compatibility issues of hardware and software on workstations and technology services;
• Patch management for workstations using WSUS administration;
• Vulnerability management using Tenable;
• Automations using PowerShell and Python;

Requirements

• Currently pursuing a university degree in: Computer Science, Systems Analysis, Software Engineering, Information Technology, Engineering;
• Communication, negotiation, creativity, teamwork, dynamism and flexibility complete the profile for this role;
• Experience administering Office 365
• GPO administration for users and workstations
• Advantageous: knowledge of Power Automate;
• Advantageous: knowledge of Power Virtual Agent;
• Scripting development for Microsoft tools.
• SharePoint
• VDI
• Microsoft certifications

Benefits

• Health and well-being: Medical and dental plans, psychosocial assistance and a Mental Health Program to support your balance.
• Health Space: Doctors, nutritionists, reflexology, massage therapy, personal trainer and more to keep your energy renewed.
• High-energy fitness activities: support for your exercise routine.
• Wellness for the whole family: pet care included!
• Childcare assistance: Support in your child's early steps.
• Pharmacy allowance: More savings for your health care.
• Home office allowance: More comfort and efficiency in your day-to-day.
• Cards: Meal, Food and Mobility Vouchers – you choose how to use them!
• Transportation voucher: To connect you with convenience.
• Compensation calendar: Balance between personal and professional life.
• Birthday day off: The day is yours—enjoy!
• Extended parental leave: Because family is a priority.
• Language subsidy program: Improve your skills and broaden your horizons.
• Private pension plan: Security for your future.
• Performance-based bonus (PPR): Your effort recognized!
• Life insurance: Protection for you and your family.
• Vaccination campaigns, a program for expectant mothers, support for chronic disease management and even Executive Health Check-ups!