Hybrid Lending Servicing Officer – Asset Finance

at BVNK

• Job title: Lending Servicing Officer – Asset Finance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Milton Keynes, United Kingdom

About the role

• Specialised Lending Officer managing loan servicing for established SMEs at fast-growing financial technology firm, delivering operational excellence in a dynamic environment.

Responsibilities

• Provide on-going in life servicing support to all Specialised Lending customers (such as account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.
• You’ll be responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to suppliers to support the bank’s ethos of fast, high-quality service.
• Contact customers and/or brokers for required information.
• Review and request any additional information for clarity as required, escalating any lack of response /missing or unexpected detail as appropriate.
• Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
• Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
• Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
• Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.

Requirements

• A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
• Excellent analytical and problem-solving skills developed from a Financial Services based background.
• A generic knowledge of the customer service environment and SLA management.
• A good level of financial and commercial awareness.
• A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
• Excellent oral and written communication skills, providing outstanding customer service.
• Strong relationship management skills as the role works closely with a number of internal and external stakeholders.

Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave