Hybrid Senior DevOps Engineer – Managed Service

at Burendo

• Job title: Senior DevOps Engineer – Managed Service
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Amazon Redshift, AWS, Cloud, JavaScript, Node.js, Postgres, React, Terraform
• Location requirements: Hybrid, London, United Kingdom

About the role

• Join Burendo as a Senior DevOps Engineer, maintaining critical services and improving operational efficiency in a cloud-first environment.

Responsibilities

• We’re looking for multiple Senior DevOps Engineers to join our support team, playing a key role in maintaining and improving critical services.
• In this role, you’ll take ownership of complex incident resolution, support core infrastructure operations, and ensure the smooth running of BAU activities across your assigned services.
• You’ll be trusted to operate in a fast-paced, cloud-first environment, working within ITIL-aligned processes while contributing to continuous improvement.
• This is a great opportunity for someone who enjoys solving challenging problems, taking real ownership, and being part of an on-call rota that supports high-impact systems.

Requirements

• Own the resolution of complex L2/L3 incidents escalated from junior engineers
• Perform BAU operations — including patching, certificate renewals, secret rotation, and dependency updates
• Contribute to root cause analysis and ongoing problem management
• Maintain and improve runbooks and operational documentation
• Support change and release management processes
• Participate in an on-call rota, including out-of-hours incident response
• Mentor mid-level and associate engineers within the team
• Strong hands-on AWS experience in an operational/support environment
• Solid understanding of ITIL practices — incident, problem, and change management
• Experience working in on-call and out-of-hours support rotations
• Comfortable working from and improving runbooks and operational procedures
• Experience with infrastructure-as-code (Terraform or equivalent)
• Nice-to-Haves — Role Variants: Aurora/RDS, Redshift, Lambda, Glue (Data Services)
• API Gateway, load balancing, high-availability infrastructure patterns (APIM/Geo)
• PostgreSQL administration and query optimisation (Database Operations)
• React, Node.js, or modern front-end tooling (Front End)

Benefits

• 25 days Annual Leave (plus bank holidays)
• An additional day of paid leave for celebrations
• 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
• Monthly Wellness Allowance
• Annual Learning and Development Allowance
• Paid time off for Life Events
• Matched Employer Contributed Pension (5%)
• Life assurance based on 4 x your salary
• Access to an Employee Assistance Programme
• Enhanced Family Leave
• Enhanced company sick pay
• A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
• Exciting calendar of Burendo social events and activities