Associate on Clearing Policy & Market Structure team providing insights into market structure changes. Supporting regulatory engagement and developing materials for external communication.
About the role
- Senior Risk, Control & Governance Manager at Bupa tasked with implementing risk frameworks and managing incidents in a hybrid role. Drive operational quality and compliance in financial services.
Responsibilities
- Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
- Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
- Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
- Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
- Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
- Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
- Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
- Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.
Requirements
- Demonstrable background in UK financial services or regulated environments
- Strong operational risk governance, risk control and incident management experience
- Proven leadership in establishing control frameworks and incident management practices
- In-depth knowledge of FCA/PRA rules (including ICOBS, TCF, financial crime, info security)
- Skilled communicator who can influence senior stakeholders and simplify complex concepts
- Analytical thinker with a data-driven approach to MI, risk trends and decision-making
- Experience with SMCR governance for senior leaders (desirable)
- Prior exposure to CQC environment or insurance operations (desirable)
- Degree or professional risk-related qualification (e.g. IRM, CISI) (desirable)
Benefits
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Annual performance-based bonus
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
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