VP Strategy at Taxfix managing executive operations and driving AI integration. Collaborate with the CEO and the leadership team to strategize and execute critical initiatives.
About the role
- VP of Success overseeing end-to-end customer experience at Bubble. Leading a multidisciplinary team to ensure user success on Bubble's AI visual development platform for over 5 million users.
Responsibilities
- Own the end-to-end customer experience across the full lifecycle — from first interaction and onboarding through long-term platform adoption, expansion, and advocacy.
- Lead and scale a multi-disciplinary Success organization, including Customer and Enterprise level support, Community, Product Education, and Operations.
- Act as the Voice of the Customer, synthesizing qualitative and quantitative insights into clear, actionable feedback that influences product strategy, roadmap prioritization, and user experience.
- Build scalable, cost-effective success systems that balance empathy, quality, and operational rigor for a large, global, long-tail user base.
- Design and evolve Bubble’s product-led success model, enabling customers to self-serve, learn, and succeed through education, documentation, community, and automation.
- Collaborate with GTM teams to support customer graduation from free usage into larger plans and enterprise relationships, without compromising scale or community health.
- Build and operate world-class support capabilities using the right mix of in-house teams, BPO partners, automation, and AI to deliver consistent, high-quality support at scale.
- Ensure the health, safety, and sustainability of Bubble’s community by establishing clear moderation policies, trust & safety processes, and governance.
- Hire, develop, and retain strong leaders who can operate complex systems, run day-to-day programs, and continuously improve outcomes across Success.
Requirements
- Prior executive leadership experience in Customer Success, Support, Community, or a related function at a product-led company.
- Deep empathy for users combined with comfort making data-driven tradeoffs around cost, quality, and operational leverage.
- Track record of serving as a credible Voice of the Customer with executive presence and influence across Product, Engineering, and GTM.
- Proven ability to own and operate end-to-end customer experiences for large, complex, and global user bases.
- Strong systems thinker with experience designing scalable, cost-efficient success models rather than defaulting to high-touch approaches.
- Experience partnering closely with Product teams; background transitioning from Product into Success is a strong plus.
- Demonstrated success leading through complexity and ambiguity while maintaining execution velocity.
- Strong people leader with experience building and scaling teams.
- Comfortable operating in fast-growing environments where expectations are high and clarity is evolving.
- NYC-based or willing to relocate, with the ability to participate in in-person leadership collaboration.
Benefits
- Comprehensive health coverage
- 401(k) matching
- Wellness and work enablement stipends
- Generous PTO
- A Sabbatical program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead technology ecosystem and strategy for Life is Good. Engage with teams to promote AI adoption and operational excellence.
District Vice President responsible for all aspects of Commercial Banking Centre’s performance in Montreal. Leading strategy execution and relationship management to drive business growth and profitability.
Banker managing relationships for Japan - based clients in US markets while delivering treasury and corporate finance solutions. Driving revenue growth and ensuring exceptional client service.
VP of Contabilidade at VERT overseeing accounting processes and regulatory compliance in the finance sector. Leading teams and ensuring financial accuracy and compliance.
VP of Revenue at Terrific building the next generation of social commerce through AI. Leading revenue growth and customer experience within a dynamic SaaS environment.
VP of Product leading product strategy at Board Intelligence, a B2B SaaS firm enhancing board effectiveness through AI tools. Responsible for commercial success and client insights in product development.
Vice President driving digitisation and complex operational solutions within Citco. Collaborating with diverse teams to enhance performance and deliver optimal results.
SVP of Client Experience at Exegy responsible for managing end - to - end client service. Leading strategic initiatives and enhancing client experience in the capital markets sector.
Hybrid IT Solutioning Engineer designing and governing hybrid infrastructure solutions for OCBC. Delivering operationally sound, secure, and cost - effective solutions aligned with enterprise standards.