Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Site Automation Engineer managing robotic assembly systems at major customer sites. Troubleshooting and improving hardware/software reliability while ensuring high system uptime with customer interface.
Responsibilities
- Own the performance and reliability of robotic assembly systems at a major customer site
- Act as the primary technical interface between customer and manufacturing partners
- Use live data and diagnostic tools for troubleshooting hardware and software issues
- Drive continuous improvement to ensure high system uptime
- Provide excellent customer service and actively listen to customer concerns
- Educate and train customers on device operation, maintenance, troubleshooting and repair
Requirements
- Experience in an automation and robotics environment
- Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered
- Automation, robotics, and PLC experience
- Understanding of Recipe Debug
- Experience using Vision systems for inspection and point of interest interpolation
- Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
- Technical documentation experience (reading, creating, editing)
- Ability to diagnose and repair complex mechanical systems
- Capable of following electrical and mechanical drawings
- Self-starter with ability to work productively with minimal supervision
- Calm, collected demeanor and commitment to customer service
Benefits
- Flexibility to work remotely when onsite presence is not required
- On-call rotation to ensure smooth operations
- Opportunity to make lasting, impactful changes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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