Technical Writer producing documentation for customer success at Salesforce, focusing on AI - driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
About the role
- Technical Writer handling documentation for a FinTech platform. Collaborating with Engineers and Product Owners to ensure clarity and accuracy of API and platform documentation.
Responsibilities
- Establish and run a robust, repeatable process for documenting new product functionality as it is released.
- Own the creation of high-quality, merchant-facing documentation for APIs, integrations, and platform features.
- Work directly with Engineers during feature delivery to: review design documents, exercise APIs using tools such as Postman, ask clarifying questions and validate behaviour.
- Partner with Product Owners to validate that documentation reflects intended product behaviour, while removing documentation workload from POs.
- Maintain and improve documentation structure, clarity, and discoverability within our existing platform (ReadMe).
- Allocate roughly 70% of time to net-new documentation and 30% to cleanup and restructuring of existing docs.
- Contribute to defining what “good” documentation workflows look like, and collaborate with stakeholders to simplify and improve publishing processes.
- Ensure documentation is timely, accurate, and aligned with release timelines.
Requirements
- Proven experience writing technical documentation for APIs, developer tools, or complex platforms.
- Strong written English, with excellent attention to clarity, structure, and audience.
- Hands-on experience using Postman or similar tools to exercise APIs.
- Solid understanding of back-end concepts such as APIs, authentication, data flows, and environments.
- Comfortable working directly with Engineers and Product teams in an agile environment.
- Ability to drive documentation proactively, rather than waiting for requests.
- Strong organisational skills and ability to manage multiple documentation streams in parallel.
Benefits
- Flexible, remote-first working
- 33 days holiday including public holidays
- Birthday off
- Family healthcare
- Life insurance
- Employee assistance programme
- Investment in learning and development
- Regular team events and off-sites
- A collaborative culture where documentation is treated as a first-class product
Job title
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Degree requirement
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