Project Manager Supervisor managing projects and teams at Border States in Maple Grove, MN. Leading project management efforts to exceed sales and gross profit objectives while ensuring high-quality standards.
Responsibilities
Leads and supervises staff and ensures employees are performing job responsibilities, meeting established goals, and ensuring the company’s high-quality standards.
Works closely with Border States leaders and stakeholders to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
Manages the project and team from the planning phase to the completion of each assigned project which may include bidding, day-to-day customer service support, and managing product categories.
Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
Coaches the team to be responsive to customers with timely follow-up on technical inquiries and requests.
Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.
Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
Provides assistance in product evaluations, inventory management, pricing development, and other related services.
Responsible for the completion of each assigned project.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service/credit areas.
Requirements
Minimum of a business or trade degree preferred or the equivalent in work experience.
Minimum of 2 years of prior customer service, quotation or sales experience with strong knowledge of electrical products and utility systems preferred.
Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred.
Ability to read, write and speak in English preferred.
Prefers strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), Internet, Email and SAP software.
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