Microsoft Dynamics Lead Developer specializing in CRM solutions for IT services. Lead design and support for a scalable integrated CRM platform in a hybrid work environment.
Responsibilities
Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
Develops a ready Customer Relationship Management solution in Microsoft Dynamics.
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
Develops and implements, and trains others to develop in Microsoft Dynamics.
Helps gather and document requirements from non-technical business users.
Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
Prototypes and demos recommended solutions for users.
Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
Provide ongoing technical support and training for end-users.
Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
Assist with the project planning, scheduling and deployment of the new CRM features.
Requirements
Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business or other related discipline
7 years of experience in IT industry
3 years of experience as a technical expert in an IT organization
3 years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with Javascript, C#, .NET, and Web Services
Junior Software Developer creating software solutions for medical technology using Microsoft technologies. Collaborating within an international team and contributing to the entire development process.
Engineering Technologist III providing technical expertise to solve complex issues at Duke Energy. Overseeing work in a specific area with limited supervision.
Engineering Technologist II at Duke Energy applying technical expertise to solve complex problems and providing oversight in specific areas. Building upon technical skills and working independently with general supervision.
Lead Internal Audit Developer crafting AI solutions for the innovation team in financial services. Collaborating with audit teams to drive practical analytics and automation solutions.
Software Senior Expert II at BBVA focusing on secure software development. Mobilizing and influencing security objectives in development teams and safeguarding software across the organization.
Internship/Co - Op position at BW Design Group, an architecture, engineering, and consulting firm. Engage in teamwork and client projects in the manufacturing industry.
Project Lead managing Engineering Digital Delivery projects at Rolls - Royce. Ensuring successful project delivery, adherence to quality standards, and integration with overall strategy.
Director of Technology Software Development at AT&T overseeing innovative software solutions for wireline networks. Leading recruitment and AI integration efforts while ensuring quality - first delivery in engineering leadership roles.
Strategic Intelligence Lead managing the analytical work and relationships with collaborators at Flutter. Involved in scenario planning, risk modeling, and leading workshops with senior executives.
Clinical Study Build Programmer at Lilly programming and testing clinical trial data collection databases. Collaborating with teams to ensure data accuracy for global clinical trials.