Designer III leading advanced design execution from concept to construction at Ware Malcomb. Collaborating within a team - focused environment in a prestigious design firm.
About the role
- Technology Partner Integration Architect at BMW managing 3rd party technology integration for Customer Support, ensuring alignment with overall strategy and experience goals.
Responsibilities
- Enable the next generation of Customer Support experiences.
- Define and establish the vision and target landscape for 3rd party technology products in BMW and MINI Customer Support, ensuring alignment with overall strategy and customer experience goals.
- Create and manage the integration strategy for 3rd party suppliers, including integrations towards customer frontends like the My BMW App.
- Coordinate requirements, timelines, budgets, and quality across internal platforms and related systems.
- Validate all integrations and changes, instruct validation teams, approve results, and manage quality gateways.
- Oversee interface documentation and contracts, including design, specifications, schema development, and securing agreements with 3rd party partners.
- Monitor progress and identify improvement opportunities, implementing enhancements where feasible and reporting on system status and critical issues.
- Act as primary contact for 3rd party suppliers, ensuring compliance with standards, IT security, and data privacy, while governing access to integration platforms.
- Evaluate new opportunities and proposals, assess emerging technologies and suppliers, align with strategy, and drive implementation of beneficial integrations.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business – or equivalent work experience
- 5-10 years’ experience in wholesale/retail in an OEM, preferably in a Customer Support or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Customer Support and Service)
- 3-5 years’ experience leading teams and managing external vendors
- 5-7 years managing multiple projects simultaneously
- Expert knowledge of Confluence, JIRA
- Expert knowledge of APIs (XML, REST, JSON)
- Advanced knowledge of database schemas and systems (Oracle, SQL, Postgres)
- Advanced knowledge of programming frameworks and languages (Java, C++)
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
- Relocation is available for this position
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