Director of Licensing and Contracting at GE HealthCare responsible for licensing and contract standards in software solutions. Driving collaboration with product, legal, and finance teams for efficient commercial outcomes.
About the role
- Readiness Architect managing customer success and product insights for Salesforce's Industries Cloud. Collaborating with technology and customer success teams to scale product expertise across key customer use cases.
Responsibilities
- Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
- Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
- Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.
- Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
- Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
- Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
- Develop product requirements and deliver them to Product Leadership for roadmap consideration.
- Document best practices and learnings from product interactions (like pilots and pre-launch discovery) to deliver readiness for scale.
- Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.
- Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
Requirements
- 9+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry.
- Hands-on experience working with Salesforce products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
- Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
- Has held positions requiring interaction with both technical and non-technical stakeholders across different functions.
- Understands and can translate customer use cases to technical and functional requirements.
- Has developed enablement materials and delivered training to functional and technical audiences.
- Enablement, consulting or Salesforce product experience a plus.
Benefits
- Health insurance
- 401(k) retirement plan
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CPU Power Management Architect at Intel Corporation shaping CPU designs for high - performance computing. Driving end - to - end CPU power management architecture specifications and collaborating across teams.
Lead Architect overseeing strategy and technical direction of security technologies across network, server, and cloud environments. Mentor Cyber Engineers and collaborate on security architecture across platforms.
Cloud Architect responsible for migration, optimization, and securing applications in cloud environments. Working with cross - functional teams to define robust architectures for public cloud solutions.
Lead Architect for GCP at Fractal, focusing on data engineering and cloud - native technologies. Engage in technology strategy, best practices, and architectural development.
Senior Power BI Engineer developing innovative data solutions utilizing Power BI for client decision - making. Collaborating cross - functionally to maintain data product excellence at Fractal.
Lead Architect_BI at Fractal Analytics building and managing Business Intelligence center of excellence. Assessing BI landscape and executing roadmaps for Fortune 500 companies.
Application Architect designing and developing cloud - native and microservices architectures at Telia. Collaborating with teams to align technology with business goals and drive AI/ML integration.
MuleSoft Lead / Architect responsible for designing, developing, and leading enterprise integration solutions. Combining hands - on development and architectural leadership using MuleSoft’s Anypoint Platform.
Senior Technology Architect at Globo designing corporate platform evolution and improving media industry strategies. Collaborating on technology and business capabilities for digital transformation in Brazil.