Assisting in store operations and customer service while developing Store Associates at Dollar Tree. Aiming for positive customer experiences and effective store management processes.
About the role
- Field Nurse Case Manager coordinating patient care and insurance coverage for BioScript Solutions patients. Establishing relationships with healthcare providers and managing the patient journey effectively.
Responsibilities
- Be responsible for the entire coordination of the patient journey;
- Occasional travel for on-site clinic visits;
- Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
- Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
- Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
- Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment;
- Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs;
- Coordinate clinic appointments and drug deliveries within timelines;
- Foster and build relationships with patients and key health care providers;
- Implement best practices as required in an effort to maximize a patient's access to drug coverage;
- Coordinate with pharmacy processes required once funding has been obtained;
- Apply an in-depth knowledge of public / private funding systems;
- Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.
Requirements
- Bilingualism - English/French - is an asset;
- Registered Nurse designation and current provincial licensing is required;
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
- Minimum of 2 years’ experience in customer/client service and health care reimbursement experience;
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
- Professional/courteous/efficient telephone manner;
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
- Strong communication and interpersonal skills;
- Ability to work independently and in a team environment;
- Ability to resolve issues effectively and efficiently;
- Critical thinking and problem-solving abilities;
- Able to work rotating shifts Monday through Friday, supporting various regions of Canada.
Benefits
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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