Assoc Director, Medical Information handling unsolicited medical requests and empowering partners at Gilead. Leading MI initiatives and collaborating across functions to improve patient outcomes.
About the role
- Associate Director overseeing Field Medical Capability Lead for North America at Biogen. Responsible for onboarding processes, resource management, and strategic alignment with Scientific objectives.
Responsibilities
- Own end-to-end onboarding and readiness processes for all field and HQ medical hires, including workflows, milestones, assessments, and centralized resources.
- Deliver onboarding content covering systems (Veeva CRM, Power BI, documentation workflows), operational processes, and core skills in collaboration with Global Training & Excellence.
- Maintain onboarding KPIs, trackers, playbooks, and readiness status to ensure new hires are fully equipped.
- Translate strategic frameworks into practical tools, job aids, and workflows; maintain and evolve tactical resources such as KIQ updates, STP documentation, and the Medical Playbook.
- Manage field-facing communications for system and process updates, including release notes, FAQs, and Office Hours.
- Own congress readiness approach and expectations across all TAs, including pre-congress checklists, briefing tools, engagement templates, and post-congress insights templates.
- Support launch readiness for new assets and indications by developing and executing plans, toolkits, timelines, and role-based enablement resources.
- Coordinate systems readiness for Veeva CRM, dashboards, and STP updates to ensure field tools are launch-ready in coordination with Field Systems Lead.
- Partner with Therapeutic Area and Medical Strategy teams to align operational enablement with scientific objectives.
- Continuously improve onboarding, readiness, and tactical resources to ensure consistent execution and compliance across NAM.
Requirements
- Advanced degree in scientific discipline (e.g., PhD, PharmD, MD, NPs, PAs) required
- MBA and/or Lean Six Sigma certification preferred
- 3+ years Field Medical experience as a MSL / MVL with demonstrated leadership experience, including success in mentoring and coaching peers required
- 7+ years relevant pharmaceutical/biotech industry experience required
- Expertise and understanding of the variety of roles within Medical Affairs and their supporting processes.
- Experience leading and influencing project teams through past successful implementation.
- Experience with tracking process performance, monitoring processes using dashboards and technologies preferred.
- Experience with documentation standards and good documentation principles/best practices.
- Strong project management skills, including projects delivered across a matrix.
- Able to manage multiple complex projects across multiple departments and stakeholders.
- Ability to oversee creation of strategic, long-range plans and implement them successfully.
- Demonstrated ability to effectively collaborate with multiple stakeholders across the organization.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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