SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
About the role
- Senior Employee Relations Manager providing HR advisory service in a hybrid role for Biffa. Handling complex ER issues while mentoring team members in a fast-paced environment.
Responsibilities
- Act as deputy to the Head of People Advice and lead the team in their absence
- Provide expert guidance on complex ER cases, including disciplinary, grievance, performance, absence, and capability
- Advise on high‑risk matters such as whistleblowing, settlement agreements, TUPE, redundancy, and tribunal preparation
- Oversee the People Advice phone line, inbox, and business change requests
- Build strong relationships with managers and leaders across the business
- Analyse ER data to identify trends and support proactive interventions
- Mentor People Advisors and support onboarding
- Deliver ER training and contribute to policy development
Requirements
- CIPD Level 5 or equivalent experience
- Significant ER experience in a complex, fast‑paced organisation
- Experience in a unionised environment
- Strong knowledge of UK employment law
- Excellent coaching, communication, and stakeholder management skills
- High emotional intelligence and sound judgement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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