Regional General Manager leading operational excellence for the South East region at Biffa. Driving strategic growth, compliance, and customer satisfaction across multiple locations.
Responsibilities
Define and deliver the regional strategy aligned with organisational goals
Influence the wider business and contribute to national planning conversations
Set and support strategic growth initiatives (organic and M&A)
Represent the region in key stakeholder engagements and Town Halls
Ensure safe and compliant operations with visible safety leadership
Deliver P&L accountability and meet budget targets
Foster operational excellence through simplicity, consistency, and data-driven performance
Drive efficiencies across disposal, payroll, and asset utilisation
Drive efficient processes and high recovery rates in Transfer Stations
Develop and sustain a high-performance culture through coaching and leadership behaviours
Lead succession planning and colleague development
Engage and inspire teams through genuine, accountable leadership
Champion diversity, inclusion, and collaborative working across sites
Ensure industry-leading service with a relentless customer-first mindset
Lead successful mobilization and reduce customer churn
Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region
Achieve On-Time-In-Full (OTIF) delivery targets
Enable growth through commercial partnerships and local market opportunities
Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
Collaborate and influence with disposal procurement team to negotiate competitive disposal rates /terms to support the disposal budget.
Requirements
A proven track record of running large, operationally complex businesses
Strong financial acumen and experience owning a P&L
Senior leadership experience across commercial, operational, and people functions
The ability to build performance cultures that deliver results
Executive presence with strong stakeholder influence
Experience driving transformation or business improvement
Degree-level education (or equivalent experience); Transport CPC advantageous
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