Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Client Support Officer assisting Malaysian-based clients of BID Operations through live chats and emails. Ensuring top-notch customer service and regulatory compliance in diverse inquiries.
Responsibilities
- Respond to incoming live chats and emails with a friendly, professional, and efficient approach.
- Identify the questions, concerns and overall needs of our diverse customers around the world.
- Provide accurate answers and innovative solutions to meet our customers' inquiries.
- Address customer complaints with a compassionate and patient demeanour.
- Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
- Perform KYC and due diligence reviews on new customer account openings to ensure regulatory and policy compliance.
- Review and validate customer profiles, following up with clients to resolve deficiencies and complete onboarding requirements efficiently.
- Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
- Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
Requirements
- Exceptional written and verbal communication skills in both English and Chinese.
- A talent for consistently providing exception customer service.
- Strong problem-solving and critical thinking abilities.
- Knowledge on KYC would be an added advantage, but not necessary.
- The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
- Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
- An open, positive and enthusiastic personality.
- Adaptability to change with a high tolerance for handling stressful situations.
Benefits
- Opportunities for enriching career growth, including exposure to regional contexts.
- Healthcare coverage (medical, dental, optical), gym benefits
- Young, vibrant and open work culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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