Auditor responsible for agent audits and recertifications in the title insurance industry. Ensures compliance with regulations and conducts evaluations of escrow processes in assigned regions.
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Hybrid Senior Premium Auditor
Posted 3 months ago
About the role
- Senior Premium Auditor at Berkshire Hathaway conducting final audits on workers compensation policies. This role requires travel to meet with policyholders and brokers as needed.
Responsibilities
- Conducts final premium audits on workers' compensation policies, ranging in complexity from small policies with a few classification codes and a few states to large complex policies containing multiple classification codes and multiple states. Performs onsite inspections as assigned or as needed.
- Reviews documents submitted via the customer portal. Requests and reviews standard and complex payroll forms. Requests and reviews any additional payroll and tax documents as needed to perform the final audit. Asks detailed questions to verify classification codes and determine final payroll. Identifies issues and concerns, addresses all concerns with external stakeholders, and notifies the Premium Audit Supervisor or Premium Audit Manager as needed. Serves as the primary point person for SIU investigations and other unusual requests.
- Provides detailed summaries of audit results utilizing Company software. Provides company-specific descriptions to justify classification codes and creates standard and complex worksheets to verify final audited payroll. Identifies discrepancies compared to pre-audit classification codes and states and provides detailed explanations. Contacts internal and external stakeholders regarding unusual items, and forwards to Management for discussion. Independently resolves complex discrepancies within prescribed authority level. Acts as a primary contact for agent and policyholders regarding questions about individual audit results, premium billing, and the Company's customer portal. Provides additional assistance as requested to ensure an excellent customer experience.
- Conducts self-directed research on applicable bureau websites and call centers as needed to prepare for standard and complex meetings with policyholders and when performing onsite visits. Submits inquiries to state bureaus for more complex scenarios. Develops contacts within bureaus and uses contacts for ongoing research to more effectively classify risks. Serves as a resource for other units for inquiries. Identifies research gaps and propose changes to material and updates to protocols.
- Partners with Underwriting to ensure the correct application of classification codes and reviews applicable manual rules. Resolves discrepancies and concerns.
- Processes final audit and revised final audit transactions on policies. Provides a comprehensive summary of audit development to justify AP/RP. Prepares to answer complex questions regarding development.
- Identifies and acknowledges dispute submissions. Inquires about disputes, and requests additional information to validate disputes. Works with applicable stakeholders (insureds, Underwriting, Marketing, producers) to resolve standard and complex disputes. Provides a complete overview of the dispute resolution process when requested and assists in developing paths to resolution. May be asked to take over and resolve the Company's most complicated audit disputes.
- Develops a comprehensive understanding of classification codes and premium audit manual rules for all assigned jurisdictions. Develops a standard understanding of classification codes and premium audit manual rules for all other jurisdictions. Uses technical expertise to complete final premium audits effectively and efficiently on assigned workers' compensation policies and resolves inquiries as presented.
- Answers standard and complex inquiries regarding the premium audit process and finance workflows. Advises Underwriting, Loss Control, Claims, and other internal departments on standard and complex premium audit-related rules and procedures. Works with other teams as directed or as needed to ensure an efficiency policy lifecycle.
Requirements
- **Education**: Bachelor's degree in Business, Statistics, Finance, or Accounting from a four-year college or university required.
- **Licenses/Certifications**: Valid United States driver's license in good standing required. Certified Insurance Premium Auditor (CIPA) designation preferred.
- **Experience**: A minimum of 8 years of relatable premium audit experience is required.
- **Technical/Functional Knowledge**: Ability to read and interpret complex information, such as bureau websites, workers’ compensation policies, and premium audit manual rules. Ability to demonstrate expertise and application of classification codes and premium audit practices/regulations for multiple jurisdictions. Articulates highest level of technical expertise to complete final premium audits on complex workers compensation policies and resolve all levels of inquiries to optimal completion. Models expert learning and growth in function. Is regularly identified as a technical expert and is consistently utilized to support and drive key projects. Proposes processes or strategies to meet the needs of the organization and its policyholders.
- **Computer Skills**: Proficiency in Microsoft Office/365 suite of applications (e.g., Outlook, Word, Excel, PowerPoint) and ability to be proficient in applicable databases, systems, and vendor software programs required.
- **Language Ability**: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and professional business correspondence and procedure manuals. Ability to effectively present information and respond to moderately complex audit questions from management, internal and external stakeholders.
Benefits
- Opportunity for Growth
- Paid Time Off
- Paid Holidays
- Immediate Vesting of Retirement Savings + Company Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Hospital Indemnity Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
Job title
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