TDAC Analyst at Ambient.ai focuses on security data analysis and incident management. Working hybrid in Redwood City to support security operations and teamwork.
About the role
- Service Desk Analyst providing technical support and managing IT equipment at BeyondTrust. Focusing on user assistance and vendor coordination to enhance operational efficiency.
Responsibilities
- Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information
- Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries
- Take ownership of all IT equipment in the Tel Aviv office, including computers, printers, network devices, and peripherals
- Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
- Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance
- Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims
- Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity
Requirements
- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience in providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
- Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
- Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
- An Intermediate understanding of Office365
- Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail
- Proficiency in troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
- Effective communication (both written and verbal) and ability to do presentations
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and a willingness to learn new tools and systems
Benefits
- Flexibility in work arrangements
- Continual learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead Technology Resiliency Analyst developing enterprise resiliency strategies for IT infrastructure. Ensuring business - critical systems withstand disruptions and align with organizational goals in a hybrid environment.
Lead Analyst on the Sportsbook Merchandising team shaping data - driven decisions for product performance. Collaborating to create actionable insights and optimize strategies across the platform.
Analyst II analyzing data to turn insights into actions for DraftKings’ digital sportsbook. Collaborating with cross - functional teams to drive product strategy and customer engagement based on data insights.
Digital Analyst collaborating closely with product teams to improve digital experiences for customers. Utilizing analytical skills to track success metrics and assist in project development.
Investor Services Analyst providing client service for Wellington’s investment funds. Coordinating onboarding, fund - related queries, and reporting requirements with a focus on client relations.
Responsible for credit analysis and portfolio support for agricultural clients at U.S. Bank. Analyze financial information and collaborate with Relationship Managers to manage loans and mitigate risks.
Senior Analyst optimizing marketing communications through analytics and performance metrics at Havas. Responsible for analyzing campaigns and providing insights for strategic improvements.
Junior Support Analyst focusing on Microsoft 365 solutions at a growing consulting firm. Responsibilities include customer needs identification and implementing security policies.
Senior Analyst providing analytical and technical support for mid to large clients in employee benefits consulting. Engaging with various organizations to enhance their employee benefits plans through effective strategies and reporting.