Site Director overseeing luxury wellness operations as AIRE Ancient Baths expands in the US. Responsible for management, customer experience, and compliance in a fast-growing company.
Responsibilities
Lead daily briefings to ensure seamless opening procedures, emphasizing facility maintenance and cleanliness checks.
Conduct daily briefings with a cross-functional team.
Proactively address unforeseen incidents or requests, overseeing their resolution and providing constructive feedback.
Facilitate weekly meetings with Managers for ongoing project updates.
Host monthly group sessions with Managers to tackle operational and organizational matters.
Conduct individual monthly meetings with each Manager, focusing on reviewing KPIs, NPS, and protocol enhancements.
Supervise technical equipment, furniture, decor, and cleaning, holding budgetary responsibility.
Collaborate on annual budget creation, proposing actions for increased occupancy and turnover.
Conduct periodic meetings with Managers to address people-related issues.
Requirements
Minimum 3 years of experience as a General Manager in the Hospitality, Wellness, or Fitness industries, is required.
A minimum of 6 years of proven and successful experience in leadership roles, specifically within the Hospitality, Wellness, or Fitness industry, is required.
Fluent in both English and Spanish, is required.
A Degree in Tourism, Hotel Management, Business Administration, or a related field, is required.
Experience with openings in the industry is preferred.
Experience or familiarity with Spa facilities is preferred.
Experience monitoring operational reports and making data-informed decisions.
Experience managing customer satisfaction using surveys and continuous improvement plans.
Benefits
Competitive salary
Bonus Scheme
Relocation Package
United Healthcare Insurance: medical (major), dental, and vision are 100% covered by the company.
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