Senior Electromechanical Program Manager leading complex projects in engineering at Johnson Controls. Ensuring timely delivery, oversight on execution, and stakeholder influence in a matrixed organization.
About the role
- Enterprise Program Manager overseeing multiple concurrent BD implementation projects at strategic customers. Collaborating with teams to provide high-quality experiences and critical issue resolution.
Responsibilities
- Supports strategic direction of BD and provides support to the solution deployment & service teams
- Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
- Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
- Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
- Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
- Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
- Owns Field Action organization of BD and customer communication and execution
- Appropriately scales communication and escalation procedures with key BD and customer stakeholders
- Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
- Develops and reports regular program performance metrics to leadership & key stakeholders
- Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
- Partners with the sales team to support opportunity curation
- Responsible for customer satisfaction (OSAT & NPS)
- Maintains strong industry and product knowledge
- Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
- Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
- Partner with key BD stakeholders to support customer ease of doing business
Requirements
- Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
- At least 5 years of experience with health care, software and/or device implementation/deployment
- Excellent organizational skills with the flexibility to readily lead and adapt to change
- Excellent communication (written and verbal), negotiation, and interpersonal skills
- Analytical and problem-solving skills to understand client challenges and propose effective solutions
- Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
- Proficiency in CRM/Business System software and other relevant tools.
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions.
- Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.
Benefits
- Annual Bonus Potential
- Discretionary LTI Bonus Potential
- reimbursement of vehicle use/mileage
- Potential reimbursement of phone use
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- long-term care with life insurance
- Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Program Manager with 5+ years experience managing product development processes at Stanley Black & Decker. This hybrid role involves cross - functional leadership and project management.
Director of External Innovations at BioNTech managing clinical collaborations with global biopharmaceutical partners. Overseeing key trial collaborations and ensuring alignment with contract terms and strategic objectives.
MT
Engineering Program Manager responsible for program lifecycle ownership and execution in hyperscale cloud data centers. Managing complex projects and collaborating with technology partners.
Learning & Development Program Manager overseeing training for customer service agents at Expedia Group. Driving performance through innovative programs across global vendor networks.
Program Manager providing oversight for projects and workstreams at Q2 Integrated Services. Leading project delivery, client communications, and team collaboration to achieve high - quality outcomes.
Program Manager leading multi - million - dollar, multi - workstream programs in insurance and risk management. Engaging with product owners and driving execution via Agile practices.
Program Director leading strategic marketing initiatives for Fortune 500 clients. Overseeing complex program portfolios and fostering collaboration across diverse markets to deliver impactful results.
Temporary Program Director leading marketing initiatives for Fortune 500 clients. Overseeing program management practice and driving excellence across marketing programs.
Credentialing Program Manager responsible for directing credentialing processes for practitioners at OhioHealth. Ensuring compliance with accreditation standards and managing practitioner data effectively.