Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Associate Director overseeing ISC Continuous Improvement across BD's global manufacturing network. Promoting operational excellence and collaborating with operational leaders to drive improvements.
Responsibilities
- Develop, deploy, and continuously refine the DS ISC OpEx strategy, roadmap, and annual objectives in alignment with ISC priorities
- Establish CI standards, methodologies, and best practices (Lean, Six Sigma, TPM, Problem-Solving, Value Stream Management)
- Govern plant CI maturity, ensuring consistent application of tools, frameworks, and performance expectations across the network
- Oversee and challenge CI project selection to ensure alignment with business priorities and financial benefit targets
- Provide dotted-line leadership, coaching, and performance guidance to CI Managers/Leaders at each manufacturing site
- Facilitate a strong CI community of practice, driving alignment, knowledge sharing, and cross-site collaboration
- Conduct site assessments (Gemba evaluations, maturity assessments) and provide actionable feedback to improve performance
- Lead enterprise-wide CI initiatives that impact multiple plants, including productivity programs, waste elimination, flow optimization, and digital enablement
- Serve as the primary CI subject matter expert to functional leaders in Quality, Engineering, Supply Chain, HR (training), and EHS
- Partner with Finance to validate project results, savings, and productivity impacts
- Establish and maintain enterprise CI dashboards and KPIs (productivity, OEE, labor efficiency, scrap, service/delivery, etc.)
- Track and report progress of major CI initiatives, ensuring transparency to the VP ISC and executive leadership
Requirements
- Bachelor’s degree in Engineering, Operations, Supply Chain, or related field required
- Master’s degree or MBA preferred
- 8+ years of experience in manufacturing, operations, or supply chain roles
- Proven track record leading CI/Lean transformations in a multi-site environment
- Experience influencing without authority and leading dotted-line teams
- Strong experience with Lean, Six Sigma, TPM, and structured problem-solving (A3, DMAIC)
- Experience in regulated manufacturing (medical device, pharma, food, industrial) preferred
- Lean/CI certification required
- Six Sigma Black Belt or Master Black Belt preferred
Benefits
- Competitive package of compensation and benefits programs to promote a performance-based culture
- Opportunities for professional development and learning
- On-site collaboration to foster creativity and innovation
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