Director of Operations overseeing 8 - 10 restaurants in Sacramento/Bay Area. Focusing on leadership, profitability, and guest satisfaction in a high - volume environment.
About the role
- Operations Team Lead managing a multilingual team in Lisbon's customer service hub. Focusing on operational excellence while providing mentorship and leadership in a high-growth environment.
Responsibilities
- You lead, coach and develop a multilingual team of agents, ensuring they have the tools and support to succeed. You aren't just a supervisor; you are a mentor.
- You monitor ticket flows and scheduling, ensuring we always deliver Swiss-quality service. You use your analytical mindset to spot trends and suggest improvements.
- You act as the escalation point for complex cases, handling them with empathy and professionalism. You also coordinate with our remote senior management and HR/IT team.
- You maintain our SOPs and knowledge base, ensuring our processes stay lean and effective as we grow.
Requirements
- You are native or fluent in German (C2) with a strong professional command of English (C1).
- You have a few years of experience in a leadership role (Team Lead or Supervisor) within Customer Service or Operations, but you still enjoy being "hands-on."
- You stay calm under pressure and use data to solve problems. You know how to track KPIs without losing sight of the human element.
- You are excited to join a growing hub and take ownership. You prefer a flat hierarchy where your ideas actually count.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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